Privacy Policy – Walkie Talkie Bangladesh

Last Updated: 1 January 2026

Welcome to Walkie Talkie Bangladesh (“Walkie Talkie Bangladesh“, “we”, “us”, or “our”). We value the trust you place in us and are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use https://walkietalkiebangladesh.com (the “Website”) or purchase our products and services.

By using our Website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Website or services.

1. Information We Collect

We collect different types of information to provide you with a secure, efficient, and personalized shopping experience.

1.1 Personal Information

When you register an account, place an order, request a quotation, or contact us, we may collect the following information:

Full Name
Mobile Phone Number
Email Address
Delivery Address (including district, thana, and nearby landmarks)
Company Name (if applicable)

We may also verify your identity using your mobile number and One-Time Password (OTP) for account registration, login verification, and order confirmation.

1.2 Payment Information

Your payment security is important to us.

We do not store your complete credit or debit card information on our servers.

Online payments may be processed through secure and authorized Bangladeshi payment gateways, including but not limited to:

SSLCommerz
AmarPay
bKash
Nagad
Rocket

For Cash on Delivery (COD) orders, we may verify your mobile number before confirming or dispatching your order.

1.3 Technical & Usage Information

When you browse our Website, certain technical information may be collected automatically to improve website performance, functionality, and security.

This information may include:

IP Address
Browser type and version
Device type
Operating System
Device identifiers
Pages visited
Time spent on pages
Referral source
Date and time of your visit

This information is generally collected in an aggregated or anonymous form and is not intended to personally identify you.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Order Processing & Delivery

Processing and confirming your orders
Preparing invoices
Coordinating deliveries through our logistics partners
Allowing delivery personnel to contact you regarding your shipment
Providing order status updates

Account Management & Identity Verification

We use your information to:

Create and maintain your customer account
Verify your identity using your mobile number and OTP
Protect your account against unauthorized access
Prevent fraud and suspicious transactions

Customer Support & Communication

Your information allows us to:

Respond to inquiries and support requests
Resolve complaints
Provide warranty or after-sales assistance
Send important service notifications through SMS, phone calls, or email

Website Improvement

We continuously improve our Website by analyzing how visitors interact with it.

Your information helps us:

Improve website speed and performance
Enhance navigation and user experience
Optimize product listings
Detect and resolve technical issues
Strengthen website security

Marketing & Promotional Communications

Where permitted by applicable law, we may use your mobile number or email address to send:

Promotional offers
Discount announcements
Eid and seasonal campaigns
Product launch notifications
Special sales and exclusive deals

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in the message or by contacting us directly.

3. Sharing of Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information when necessary to provide our services or comply with legal obligations.

3.1 Logistics & Courier Partners

To deliver your orders efficiently, we may share the following information with our trusted logistics and courier partners:

Full Name
Delivery Address
Mobile Number
Order Details (where necessary)

Our delivery partners may include, but are not limited to:

Pathao Courier
RedX
Steadfast
SA Paribahan
Sundarban Courier
Other authorized logistics providers

They are authorized to use your information only for the purpose of delivering your order.

3.2 Payment Processors

When you make an online payment, your payment information is processed directly by secure and authorized payment gateways.

These may include:

SSLCommerz
AmarPay
bKash
Nagad
Rocket

Walkie Talkie Bangladesh does not store your complete card information or PIN. Payment providers process your payment according to their own privacy and security policies.

3.3 Service Providers

We may work with trusted third-party service providers who help us operate and improve our business.

These services may include:

Website hosting
Website maintenance
Analytics services
SMS gateway providers
Email communication services
Customer support software
Security monitoring

These providers receive only the information necessary to perform their services and are contractually required to protect your data.

3.4 Legal Requirements & Protection

We may disclose your personal information when required by applicable laws of Bangladesh or when we reasonably believe such disclosure is necessary to:

Comply with legal obligations or court orders.
Respond to requests from law enforcement authorities.
Protect the rights, property, or safety of Walkie Talkie Bangladesh, our customers, or the public.
Prevent fraud, cybercrime, or unauthorized activities.
Investigate suspected violations of our Terms & Conditions.

4. Cookies & Similar Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience.

Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

We use cookies to:

Remember items in your shopping cart.
Keep you signed in to your account.
Save your preferences.
Improve website performance.
Understand visitor behavior through analytics.
Enhance website security.

You can disable or delete cookies from your browser settings at any time. However, some Website features may not function properly if cookies are disabled.

5. Data Security

Protecting your personal information is one of our highest priorities.

We implement reasonable technical, administrative, and physical safeguards to protect your information against:

Unauthorized access
Accidental loss
Data misuse
Unauthorized alteration
Unauthorized disclosure
Destruction of information

Our security measures include:

Secure server infrastructure
SSL encryption where applicable
Restricted employee access to customer information
Security monitoring and malware protection
Regular software updates and security maintenance

Although we use industry-standard security practices, no method of transmitting data over the Internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

Maintain your customer account.
Process orders and provide customer support.
Fulfill warranty and after-sales obligations.
Comply with legal, accounting, and tax requirements.
Resolve disputes and enforce our agreements.

When your information is no longer required, we will securely delete, anonymize, or dispose of it in accordance with applicable laws and industry best practices.

7. Your Rights and Choices

Subject to the applicable laws of Bangladesh, you have certain rights regarding your personal information.

7.1 Access to Your Information

You may access certain personal information associated with your account, including:

Full Name
Mobile Number
Email Address
Delivery Address
Order History

If you believe any information is inaccurate or incomplete, you may request an update by contacting us.

7.2 Correction & Update

You may request that we correct or update your personal information at any time.

Keeping your information accurate helps us provide better customer service and ensures successful order delivery.

7.3 Account Deletion

You may request the deletion of your account and associated personal information by contacting our customer support.

Please note that we may retain certain records where required by law or for legitimate business purposes, including:

Tax and accounting records
Transaction history
Fraud prevention
Legal compliance

7.4 Marketing Preferences

You may opt out of receiving promotional SMS, emails, or marketing communications at any time by:

Clicking the unsubscribe link in our emails;
Following the opt-out instructions included in promotional SMS; or
Contacting our customer support directly.

Please note that service-related communications, such as order confirmations, payment notifications, warranty information, or delivery updates, may still be sent when necessary.

8. Children’s Privacy

Our Website and services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it as soon as practicable.

If you believe that a child has provided personal information to us, please contact us immediately.

9. Third-Party Websites & Links

Our Website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

These websites operate independently and have their own privacy policies.

Walkie Talkie Bangladesh is not responsible for the privacy practices, content, security, or policies of any third-party websites or services.

We encourage you to review the privacy policies of every external website you visit before providing any personal information.

10. Changes to This Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments.

When we make significant changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our Website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we collect, use, or protect your personal information, please contact us:

Business Name: Walkie Talkie Bangladesh
Website: https://walkietalkiebangladesh.com
Email: contact@walkietalkiebangladesh.com
Phone: 01777597179
Address: House: 763 Sargelin, West Shewrapara, Mirpur, Dhaka-1216, Bangladesh